Done & Dusted: Our Cutting-Edge Cleaning Method

Discover Our Unique Cleaning Approach

At Done & Dusted, we take pride in our unconventional yet highly effective cleaning method. We've broken away from the mould of traditional cleaning companies to provide our customers with a service that sets a higher standard while remaining cost-effective.  

Here's how we do it:

Step 1: The Best Staff

Our dedicated and trustworthy staff are the backbone of our business.  

To ensure they are more than just employees but active team members, we cultivate a team culture. This involves;

• Paying our staff above-average wages
• Providing additional training and certifications like Health & Safety and DBS 
• Offering employee perks such as discounts from over 84,000 online and high street retailers, employee assistance scheme, and 
• Flexible schedules that accommodate childcare needs

Our team-centric approach creates a positive working atmosphere, fostering a sense of belonging and commitment among our staff.

Step 2: On-Time Appointments

Efficient scheduling and appointment management are critical in our business, and we excel at it.  

We utilise a custom-built software called Jobber to handle all aspects of our business operations, from customer appointments and details to invoices and payments. 

This integrated system ensures maximum efficiency, eliminates the need for multiple software tools, and streamlines our processes. Benefits include:

• All team members have mobile apps with their daily schedules, synchronized with the main system.
• We can precisely track cleaners' arrival and departure times at customer properties.
• Customer data is securely protected under password-encrypted software layers, in compliance with data protection regulations.
• Secure billing information is retained by the customer to avoid repeated requests for bank details.

Our extensive data collection, including apartment sizes, travel times, and parking logistics, has allowed us to optimise customer appointments and travel times.  

Our punctuality is impressive, with just one appointment delayed by more than 20 minutes this year due to circumstances outside of our control (a train strike).

Step 3: Super Standards

Our motto is simple:

"If we're going to offer a cleaning service, let's be the absolute best at it!"

We've meticulously compiled a comprehensive list of tasks involved in property cleaning, breaking down each step and measuring the time required for completion. This meticulous process has culminated in our "Standard Operating Procedures in our Employee Handbook" for all staff members.  

No matter which team handles your property, you'll receive consistently high standards, upheld by random audit checks to ensure top-notch quality.

Our testing and refinement of these standard operating procedures have directly influenced our pricing structure. When you request a quote from us, rest assured that the time allowances and costs are calculated to provide you with the best possible service at the most competitive price.

In Summary

Done & Dusted stands out in the cleaning industry thanks to our exceptional staff, cutting-edge software, and unwavering commitment to high-quality service delivery based on our standard operating procedures. Share this post with your friends to let them in on our unique approach.

Visit our homepage at Done & Dusted to book one of our cleaning services today.