Privacy Policy
Data Protection and Privacy Policy
Lou's Little Cleaning Co Ltd ta Done & Dusted ("we", “our”, “us”) are committed to protecting and respecting your privacy.
This policy (together with our website terms and conditions that apply to your use of our website sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Site, you are deemed to have full knowledge of and accept this Privacy Policy. If you do not agree to be bound by the terms of this Privacy Policy, please do not use the Site.
For the purpose of the Data Protection Act 1998 (the “Act”), the data controller is Lou's Little Cleaning Co Ltd ta Done & Dusted of 36 Furness Road, Morden, Merton SM4 6PR
Information We May Collect from You
We may record your personal information at various times, for example when you visit our Website, register on our Website, send an enquiry, use our services or contact us. We record information such as your name, postal address, email address, telephone numbers.
We may collect and process the following data about you:
- Contact information when requesting information from listed franchises: We collect name, postal address, email address, telephone numbers, username and associated correspondence between us.
- Other non-personal information: Details of your visits to our Website, including, but not limited to, traffic data, location data and other communication data and the resources that you access and information about your computer or mobile device, including operating system and browser type.
- Information that you provide by filling in forms on our site www.doneanddusted.biz (the “Website”). This includes information provided at the time of registering for our newsletter, sending enquiries or contacting us. We may also ask you for information when you report a problem with the Website.
- If you contact us, we may keep a record of that correspondence.
How we use personal data
Information about our users is an important part of our business. We share user information only as described below and with controls that either are subject to this Privacy Notice or follow practices at least as protective as those described in this Privacy Notice.
- When you request information from Done & Dusted: We share your submitted information (name, address including postcode, email address and phone number) with our cleaning team(s) when you submit an enquiry form on our site. Here we are using your information to fulfill our contractual obligations to you. In pursuit of our interest in providing Clients with access to legitimate enquiries and ensuring the positive reputation and user experience of the Website is upheld.
- When you sign up to the website: We collect name and address, telephone, email address, user name and password. This provides us with default details for your profile and to save you time with completing multiple forms and security setup (so viewing of your account details is password protected).
We reserve the right to disclose your personal information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our website.
Security
We work to protect the security of your information during transmission by using Secure Sockets Layer (SSL) software, which encrypts information you input.
The Site has numerous security measures in place to protect the loss, misuse and alteration of information under our control, such as passwords and firewalls. We cannot, however, guarantee that these measures are, or will remain, adequate. We do take data security very seriously and will use all reasonable endeavours to protect the integrity of the information you provide.
Access to your account data is password protected. You must keep all passwords confidential and not disclose or share them with anyone. You are responsible for all activities that occur under your passwords. You must notify us in the event you know or suspect someone else knows your passwords. If we have reason to believe there is a breach of security or misuse of the Site, we may require you to change your passwords or we may suspend your account without notice.
Our Site may, from time to time, contain links to and from other websites. If you follow a link to any of these websites, please note that these websites have their own privacy policies and we do not accept any responsibility or liability for these policies. Please check such policies before submitting any information to these websites.
Are you under the age of 18?
Done & Dusted is only intended for users over the age of 18. However, if you are 18 or under, you must have permission from a parent or guardian to use our Website.
Cookies or similar technologies
Full details on our cookie policy can be found here.
Direct Mailings
If you register with the Website or sign up for any of our newsletters or alerts and giving your consent for us to contact you, we will send you information about our products and services we feel may interest you. Your e-mail address may also be used to send you information that we feel are relevant to your registration on the Website.
You can sign up to our newsletter through submitting your email address at any of the sign-up boxes featured throughout the Website or via our User Registration page. By providing your email address and selecting the option allowing us to do so, you agree to receive regular newsletter emails from the Website.
Opt-out process
You can unsubscribe from receiving our newsletter by clicking the "Unsubscribe" link featured within each of our newsletters.
Disclosure of Your Information
We may disclose your personal information to any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the Companies Act 2006. We may disclose your personal information to our affiliate advertisers, but only to the extent you have redeemed a voucher offered by the affiliate advertiser or participated in an offer, contest or other activity sponsored or offered through the Website on behalf of the affiliate advertiser.
We may disclose your personal information to our service providers that provide services for us to assist us in carrying out the purposes described in “Uses Made of the Information” above such as sending emails on our behalf, processing payments, and facilitating card-linked offers. Our service providers are bound by law or contract to protect personal information and are only allowed to use the personal information in accordance with the terms of our service agreements with them.
We may disclose your personal information to other third parties:
- In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
- If www.doneanddusted.biz or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
- If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Website terms and conditions, and other agreements; or to protect the rights, property, or safety of www.doneanddusted.biz, our clients, or others.
- We may share information submitted as part of third party promotional activities only when you agree the specific Terms and Conditions of the promotion by opting in to the promotion.
Your Rights
Under the Data Protection Laws, you have a number of important rights free of charge. In summary, those include rights to:
- access to your personal information and to certain other supplementary information that this Privacy Notice is already designed to address
- require us to correct any mistakes in your information which we hold
- require the erasure of personal information concerning you in certain situations
- receive the personal information concerning you which you have provided to us, in a structured, commonly used and machine-readable format and have the right to transmit those data to a third party in certain situations
- object at any time to processing of personal information concerning you for direct marketing
- object to decisions being taken by automated means which produce legal effects concerning you or similarly significantly affect you
- object in certain other situations to our continued processing of your personal information
- otherwise restrict our processing of your personal information in certain circumstances
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes.
You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us.
The Website may, from time to time, contain links to and from the websites of third parties. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
Access to Information
The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.
Changes to Our Data Protection and Privacy Policy
Any changes we may make to our data protection and privacy policy in the future will be posted on this page.
This data protection and privacy policy was last updated in Feb 2021.
Contact
Questions, comments and requests regarding this data protection and privacy policy are welcomed and should be addressed here with the words “FAO: Louise Dulley” in the subject line.
Address
36 Furness Road, Morden, Merton SM4 6PR
Email Address
Support
02035611404
